Frequently Asked Questions
Have a question to ask our team? Hopefully you will find the answer below. Alternatively you can go to www.procarpetcleaningsydney.com.au and send your question to us either by email or call our crew direct. We’d love to hear from you.
Q: What is professional carpet cleaning?
Professional carpet cleaning is a service that effectively cleans your floors and carpets.
Q: Do I need a professional cleaning company?
If you want great results, the short answer is yes. Professional cleaners not only ensure that your carpet is clean but also improve the lifespan. Professionals also use high quality commercial grade equipment and products that give amazing results. Some contractors are accredited by the SCRIA (Specilised Cleaning & Restoration Cleaning Industry Association).
Q: What is carpet steam cleaning?
This is also known as hot water extraction. It is a popular method using hot water in form of steam. Just like laundering your clothing, using steam is effective in removing soil and other contaminants from your carpet.
Q: What is carpet dry cleaning?
This process uses specialized machines that allow no moisture, also termed as “very low moisture” (VLM). Its one of the recognized ways in removing dirt, stains, grit, allergens and even the beautification of carpets.
Q: How much does it cost to clean my carpets?
The cost depends on the number of rooms and size of your home. We have a minimum charge of $99. Other charges can be discussed over the phone. Get in touch today to get a free quote.
Q: How long does is take?
Cleaning the whole house can take up to 3 hours. However, we have never exceeded 4 hours unless it’s a big chunk of work that needs a whole day to work on. For quality services, we are very versatile and can reschedule on a short-notice to meet your demands at all times.
Q: Can you remove all stains?
It depends on what they are. Most stains do come out. However, anything with a dye will pose as a problem. It is almost impossible to remove a dye spot without affecting your original carpet. Remember if you have a stain it is best to treat it as soon as possible. Keeping the stain damp is a good idea until you can treat and clean it correctly.
Q: How often should I clean my carpets?
Depending on the capacity of your home (members of the family and kids), this can vary. It ranges from every month to an entire year. However, it is advisable to do it every 3 months. This creates a better environment with less chance of allergies for your family members.
Q: Does your work come with a guarantee?
We seldom get call backs, but we are happy to return and address any issue that might arise. Please ensure that you call us within a week of the original appointment.
Q: What areas of Sydney do you service?
We are proud to service Barden Ridge, Bardwell Park, Abbotsbury, Georges Hall, Fairfield East, Harris Park, Jamisontown, Illawong, Kangaroo Point, Maroubra , Marrickville, Narellan, Oakhurst and Sackville North among others.
Q: What hours are you open?
We are open from 9:00 AM to 5:00 PM and Monday to Friday. We also work weekends by appointment.
Q: How many days a week do you work?
We work for 6 days but can create room on Sunday in case of emergencies.
If you have a question that is not listed here please contact us directly, we are always happy to answer your questions and offer free advice.